The Responsibilities of a Concierge

The Responsibilities of a Concierge

As a provider of luxury concierge services, Westchester Home Management understands first-hand what clients should expect from our professionals. In short, a concierge is a professional who is known for their expertise in providing personalized services to clients in New York and Connecticut. If having a full-service concierge to manage your business and errands is ideal, let's take a closer look at the key responsibilities of a concierge.


Customer Service

The primary responsibility of a Westchester Home Management personal concierge is to provide exceptional customer service. As representations of our company, they must possess excellent communication skills, be able to listen attentively to clients' requests, and provide prompt and accurate responses.


Coordination and Organization

Full-service concierges are responsible for managing a wide range of tasks and requests. This may include making reservations for restaurants, booking tickets for events or shows, arranging transportation, and coordinating special requests such as arranging for flowers, gifts, or other services.


Problem Solving

A concierge must be skilled in problem-solving to handle any unexpected situations or emergencies that may arise. This means these individuals must be able to remain calm under pressure and use their judgment to handle situations with professionalism and diplomacy.



All our Westchester Home Management personnel are expected to maintain a high level of professionalism in their appearance, conduct, and interactions with clients. What this translates to is a true VIP experience for the persons our personal concierges serve, as each of our professionals maintains a positive attitude and represents our brand with pride and integrity.

Outsource Your Errands With a Personal Concierge

A full-service concierge from Westchester Home Management is a true hospitality professional who goes above and beyond to meet and exceed the needs of their clients, making their role crucial in delivering exceptional service and creating memorable experiences. Get 24/7 help anytime you need now!

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